Thank you so very much for your hard work in following-up my claim. You guys were consummate professionals from day one.
What amazed me initially was how sincere you both were in being true consumer advocates. Terry must have spent forty-five minutes or more advising me on our initial telephone conversation, without receiving or expecting a penny in return; he genuinely, genuinely just wanted to help. The information that was gleaned from that initial dialogue alone allowed me to confidently confront my insurance company.
Their initial offer was just over $15k but the final settlement will be over $20k (still awaiting the final number from the adjuster), that's a forty percent increase! Forty flippin' percent!!!!!
Even with such a fantastic result I have to say that even more important to me was the quality of people I was dealing with. I appreciated your kindness, understanding and support just as much as the six thousand dollar increase. After a nasty accident, dealing with the police and insurance company etc. can be quite taxing and stressful and it makes a huge difference to have people as honest and genuinely caring on your side. I will always be very grateful to you both.
Please feel free to use this as a testimonial and if I can ever be of service to you in any way whatsoever please do not hesitate to ask.
Best to you both.Howard Barker - California