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Diminished Value claim in Washington

In the state of Washington, if you are in a wreck and the accident was not your fault you are entitled to file a claim for diminished value. The following cases are pertinent to the State of Washington and Diminished Value:

In Heaphy v. State Farm Mutual Automobile Insurance Company, 72 P.3d 220, 117 Wash. App. 438 (Wash.App.Div.2 07/01/2003) the Court of Appeal was required to accept "diminished value" as a basis its decision because defendant State Farm admitted it owed diminished value for the purpose of avoiding class action certification and to compel arbitration. The case stands for methods to determine diminished value or full indemnity.

Although not an automobile case the Washington Supreme Court in Certification From United States District Court for Western District of Washington v. Aetna Casualty and Surety Co., 113 Wash. 2d 869, 784 P.2d 507 (Wa. 01/04/1990), in the dissent on subjects not involving diminution, added dicta the general rule that “damages for injury to property are measured in terms of the amount necessary to compensate for the injury to the property interest. D. Dobbs 5.1, at 311. Therefore, damages for injury to property are limited under Washington law to the lesser of diminution in value of the property or the cost to restore or replace the property."

In Thompson v. King Feed & Nutrition Service, Inc., 105 P.3d 378, 153 Wash.2d 447 (Wash. 01/20/2005) the Washington Supreme Court allowed recovery of diminished value of a structure. In so finding the court said:

"The owner is entitled to recover the entire cost of restoring a damaged building to its former condition unless such cost exceeds its diminution in value as the result of the injury, in which event the recovery must be limited to the amount of such diminution. Under this rule the court should receive evidence both as to the cost of restoring the building and as to the amount of its diminished value, and then adopt as the measure of damages the lesser of the two amounts."

In Kurtis R. v. Sto Industries, Inc., 132 P.3d 115, 156 Wash.2d 677 (Wash. 04/06/2006) the Washington Supreme Court recognized that where the damage to real property is permanent, a plaintiff is entitled to recover, not only for the costs of restoration and repair, but also for the property's diminished value.

In order to recover the losses you must have a diminished value appraisal completed by a Professional Automobile Appraisal Company, such as Autoloss. Also, if the other party does not have insurance and you carry uninsured/ underinsured motorist coverage you may be able to claim diminished value under your policy. Autoloss can help the Washington Consumer in many ways. Call 877-655-1661 so Autoloss can help you recover your losses today. Also, the statue of limitations for filing a diminished value claim in Washington is 3 years from the date of loss.

Washington Supreme Court Holds Diminished Value Covered by Auto Insurance Policy

Paul Rosner,

Yesterday, a 5-4 majority of the Washington Supreme Court held that certain auto insurance policies issued by Farmers Insurance Company of Washington required the company to pay for post-accident diminished value of repaired vehicles. The case arose out of a November 1998 automobile accident in which David Moeller's Honda Civic CRX was damaged. Farmers paid the cost to repair the vehicle. Moeller acknowledged that the repairs were complete and acceptable. However, in May 1999, Moeller brought a class action breach of contract lawsuit against Farmers for failing to pay for the vehicle's diminished value.

Our Supreme Court acknowledged that a majority of other jurisdictions have previously denied coverage for diminished value because an automobile policy's reference to "repair or replace" unambiguously encompasses only a concept of tangible, physical value. Nevertheless, the Supreme Court disagreed with this view, noting that "the majority view's framework ignores important presumptions in favor of the insurance consumer that are inherent in the rules of construction regarding insurance contracts."

The court explained that the policy must be construed as the average person would read it. Through this lens, the majority held, a reasonable consumer looking at the relevant policy language would expect to be placed in the same position he/she was in prior to the accident.

The court also held the class was properly certified despite the difficulty of determining damages.

Washington Success Stories

  • Ian Hayes, Los Angeles, California

    I totaled my 98 Lamborghini Diablo and Allstate offered me only $149,418... Autoloss stepped in and settled the total loss claim for $155,000.

    — Ian Hayes
    Los Angeles, California

  • Parks Luxury Limousine: You are the best!!!!!!

    Parks Luxury Limousine: You are the best!!!!!!

    You are the best!!!!!! I am so excited.

    Definitely will use you in the future!!!!!!!! I am going to tell all my friends.

    Thank God there is someone out there helping common people! You were excellent.

    Barrett Betts
    Parks Luxury Limousine LLC

  • Phil Roth, Seattle, Washington

    I was a little leery of paying an appraiser to appraise a car that was only worth $13-14000... As it turned out, the insurance company paid an additional amount equal to 3 times the appraisal fee...It was well worth the cost.

    — Phil Roth, CPA
    Seattle, Washington

  • Mark Darrell, Hammond Indiana

    Fantastic… Very Happy. You literally almost doubled my offer from Essurance Insurance Company. I am happy beyond belief.

    The first offer from Essurance was $5,640 and in 10 days because of hiring Autoloss the new offer was $10,402.

    Terry called Essurance and negotiated everything with Lars, their appraiser and I am amazed. The Best. I will send you a bottle of wine.

    I thought it was weird when Terry stated he liked negotiating with Essurance but you did miracles. I can pay off my car and get another car. I am so happy I don’t have to pay my finance company a ton of money.


    Mark Darrell
    Hammond Indiana

  • Beth Dimmitt, Texas

    2005 GMC YukonWOW, I couldn't have done it without this service! I would have never had the guts! No guts, no glory! Autoloss gave me the courage to stand my ground!

    — Beth Dimmitt

  • Albert Phan, Houston, Texas

    Due to your patience and expertise you were able to get me an additional $4,000 for my 2004 Toyota Camry.

    — Albert Phan
    Houston, Texas

  • Yvette Hall, Alvin, Texas

    ...They finally came back with a number of $8,000 for diminished value on my 2002 Chevy Corvette... Thank you for all of your help...we greatly appreciated everything!!!

    — Yvette Hall
    Alvin, Texas

  • Tim, Atlanta, Georgia

    I appreciate all of the advice and counsel you provided throughout this process. In the future, I will not hesitate to recommend AGA to my friends/family should they face a similar situation.

    — Tim
    Atlanta, Georgia

  • Andy Poe, Portland, Oregon

    Farmers totaled my Jaguar paying off my car and sending me a check for almost $2200.00! Thanks for your help.

    — Andy Poe
    Portland, Oregon

  • Seattle, Washington - Very Professional

    I did get a check for full claimed amount yesterday on my New Acura. Thank you so much for your help. You guys are very professional.


    Dev Patel
    Seattle, Washington

  • Littleton, Colorado: Another total loss claim

    Littleton, Colorado: Another total loss claim


    I have another total loss claim for you. Since you did so well on my 08 Toyota Camry claim by getting me $2,500 more, I wanted to have you work on my other total loss claim against USAA. I wanted to make sure you did everything you said you would and you did. Let's get working on my other total loss claim ASAP.


    Randy Eckhardt
    Littleton, Colorado

  • Centerville, Virginia: A check for the full amount...

    Centerville, Virginia: A check for the full amount...

    State Farm just called me to settle... He's cutting me a check for the full amount in your report. He seemed a little confused as to the loss being higher than the repair total, but I told him that's not really my problem as I'm not the appraisal professional!

    Anyway, thanks for all your help! Now to get my money back from Auto Appraisal Group that almost cost me $2300 dollars!!!

    I'll obviously be recommending your company to everyone I know.

    Thanks again, Monica!

    Mike Di Silvio
    Centerville, Virginia

  • Megan Broswell, Springfield, Missouri

    I contacted Autoloss because the web site claimed that they averaged around $2,000 more than insurance companies originally offered... Terry Fisher succeeded in raising the payout over $3,000 more than the original offer from my insurance company. The wait and the small fee for the service were definitely worth the outcome.

    — Megan Broswell
    Springfield, Missouri

  • Michigan: Very happy with total loss offer

    Michigan: Very happy with total loss offer

    Very happy with the new total loss offer of $16,800 for my 04 Chevy Tahoe. I want to settle the claim and move on. I was very impressed with the service and the results.

    Thanks for everything,

    Matt Rose

  • Canby, Oregon: Expedient and Thorough appraisal

    My husband and I would like to thank Monica Fisher of Autoloss for the expedient and thorough appraisal of our very rare and completely gorgeous 1965 Mercury Comet Cyclone. We didn't give Monica much time to pull together all the information she needed to give a fair appraisal of this car, but in spite of the constricted timeline she did it and we found her written evaluation very professional and completely comprehensive.

    We would highly recommend using Monica Fisher of Autoloss to others who may be in need of a certified appraisal. We are happy to say that we would certainly use this company again.

    Most sincerely,

    Dr. Bill E. Hill and Susan J. Hill
    Canby, Oregon

  • Jim Vick

    Terry worked up the diminished value component of our case. After his testimony at trial, the jury awarded full value.

    — Jim Vick
    Vick & Glantz, LLP

  • Washington: Seeking guidance on DV claims

    Good job, everyone. Thank you for your assistance.

    I will recommend your services to anyone seeking guidance on DV claims.

    Adam Shackelford
    Transportation Manager
    Inland Empire Distribution Systems, Inc.
    Spokane, Washington

  • Cory Caloraso, Pensacola, Florida

    Farmers ran a CCC report and offered me $10,000. I was so mad. I called Autoloss and signed up immediately. One week later Autoloss notified me that they had a new offer for me for $18,000. I was so happy. I was able to buy another Mercedes and I finally felt whole.

    — Cory Caloraso
    Pensacola, Florida

  • Alisha Billingsley, Houston, Texas

    I want to thank Autoloss for all your help with my diminished value claim... Due to your diminished value appraisal and the follow up help the insurance company totaled my car and I was able to go buy another Chrysler 300C.

    — Alisha Billingsley
    Houston, Texas

  • Jin Ying, Vancouver, Washington

    Geico only offered my $2,200 for my 1991 Acura and with Autoloss's help they got me $6,909.

    — Jin Ying
    Vancouver, Washington

  • Tom Silva, Jacksonville, Florida

    Just wanted to let you know I received the check yesterday from Farmers. I know we asked for $7,500 but I was happy to get the check for $6,500. Initially, I would have settled for $4,000 but I am happy for the extra money.

    Thanks again for all of your assistance.

    Tom Silva
    Jacksonville, Florida

  • Michelle Avery, Miami, Florida

    I was offered $4,300 for my collector Chevy Corvette and Autoloss was able to get me $13,090.

    — Michelle Avery
    Miami, Florida

  • John Nelson, Marietta, Georgia

    I have a check for $6,976.00 in my hand. I cannot believe Allstate only offered me $878.00. The diminished value report I received from Autoloss obviously was what I needed. Thank You!

    — John Nelson
    Marietta, Georgia

  • Dr. Paul Meunier, M.D.

    We want to thank you very much for your help with everything. Thanks for doing such a great job!

    — Dr. Paul Meunier, M.D.

  • Donna Young, Atlanta, Georgia

    I will accept the $7,500.00 offer from the Travelers. Thank you for your hard work. I will certainly refer to your company.

    — Donna Young, CPA
    Atlanta, Georgia

  • Sharon Flannery - Apex, North Carolina


    Before time gets away from me, I just want to take the time to say thank you for everything. I understand that it's your job, but patience does not come easy to many and you certainly held up. I will definitely recommend your company to others in the future.

    I have already taken it upon myself to make sure every one I work with and close friends are aware that they may qualify for a claim and where to go for information.

    Have a wonderful day and happy holidays!

    Sharon Flannery
    Apex, North Carolina

  • Ralph Ratcliffe, Austin, Texas

    Ralph Ratcliffe's Honda Civic Si CoupeState Farm was being very difficulty initially so I called Terry Fisher. After Autoloss wrote a comprehensive total loss appraisal State Farm settled for $2,000 more then the initial offer.

    — Ralph Ratcliffe
    Austin, Texas

  • Wade Patout, Dallas, Texas

    We got the truck totaled so we are super happy. We are sitting in dealership getting an 09 Maxima right now.

    — Wade Patout
    Dallas, Texas

  • Nathan C. Mason


    Thanks again so very much for all your advice in how to handle this. Notice below, what Dempsey came back with after seeing you report. I got a call from Liberty this morning and they offered $6,000, or what I originally sent them from Team Chevrolet, and they thought that was far  too much. So, after contacting you and getting the your DV comps., and paying for my own CarFax, I told them I’d settle for $8,000 or see them in court. They are sending me the $8,000.

    I appreciate all your help, and will recommend anyone to contact you first, in the event they need help with this.


    Nathan C. Mason
    AT&T OSP Project Manager
    770-750-6067 office
    770-750-6645 fax
    770-906-8097 cell

  • Langton Richards

    Langton Richards' 1988 BMW M5 with Dinan Engine...I cannot praise or recommend Terry and Autoloss enough. They did excellent work for me and I can now see why it is not a good idea to assume that your insurance company will treat you fairly...
    — Langton Richards
    Custom BMW M5 owner

  • La-Nett Belasco - Houston, Texas


    I just wanted to say thank you for working hard on my claim and getting me a settlement that more accurately reflected the value of my vehicle. It was very pleased to receive an offer of almost $3,000 more than the original offer made by my insurance company. I actually walked away with funds for a down payment on a new vehicle after the insurance paid off my vehicle!

    Thanks again!

    La-Nett Belasco
    Houston, Texas

  • Ben Cass, Oakland, California

    Ben Cass' 2002 Range Rover HSE 4.6 Sports UtilityBecause of Autoloss, I was able to get over $3,000 more then the last offer State Farm offered me of $8,600.

    — Ben Cass
    2002 Range Rover
    Oakland, California

  • Sara Stover, Milton, Washington

    I am so glad I found Autoloss. I started dealing with the insurance company months ago and all they would give me was $6,700 for my 97 Toyota Truck... Autoloss faxed in the report and a few weeks later they called me back with a new offer of $9,500 for my total loss claim. I am beyond happy with the new amount and with Autoloss. Amazing.

    — Sara Stover
    Milton, Washington

  • Clearwater, Florida: I appreciate your patience, assistance and advice

    Clearwater, Florida: I appreciate your patience, assistance and advice

    I have discussed with the Progressive adjuster and we reached a solution at a settlement amount of $12,401.60 + the Appraiser Fee of $399 I have paid. I agreed that. Hence I request you to revert from the further processing of my claim. I really appreciate your patience, assistance and advice for processing this claim.

    Subin Babu
    Clearwater, Florida

  • Chandler, Arizona: Very happy with the settlement

    Chandler, Arizona: Very happy with the settlement

    To Terry Fisher —

    I am very happy with the settlement on my 05 Pontiac GT.

    Nationwide fought hard but you guys hung in there and got me a fair settlement. The extra $2,700 will be put to good use.


    Mr. Miller
    Chandler, Arizona

  • Rick R., Portland, Oregon

    Thanks for all the work. You completed a diminished appraisal for me for $10,079 on my 08 GMC Envoy and within 1 month Allstate offered me $8,000 for diminished value.

    — Rick R.
    Portland, Oregon

  • Lena Gonzalez — Sterling, Texas

    To Autoloss:

    I'm very grateful that I called Autoloss. Through my frustration in dealing with the Allstate I called Autoloss, and it became a very simple process for me. I received a full payment of diminished value from Allstate quickly and I am very grateful for everything. Allstate wrote me a check for the exact amount Autoloss asked for.

    Thank you very much,

    Lena Gonzalez
    Sterling, Texas

  • Demitri Stankowiak, Seattle, Washington (2)

    Farmers was using a CCC report and stated my Volkswagen had a branded title and worth 60% less then what I thought it was. Autoloss fought for me and in two weeks they had the branded title removed and I got 100% of what my car was worth.

    — Demitri Stankowiak
    Seattle, Washington

  • Tishika Jackson, Iowa

    We have settled the diminished value claim for $6,000 on my Honda. Thanks for all your help against AAA.

    — Tishika Jackson

  • Washington: Full amount for diminished value

    I just got Alex, the adjuster, on phone, and he just let me know they got all the information they needed and they will be mailing me my cheque with the full amount for the diminished value on my Nissan.

  • Lori Huey, Estate Classics, Dallas, TX

    Thanks for the great job.....YOU DOUBLED THEIR OFFER!!!!!

    I would recommend you any time to any one! let me know if I can help you in any way…

    Lori Huey
    Owner, Estate Classics
    12817 Preston Rd., Ste # 124
    Dallas, TX 75230
    (972) 233-4401

  • Ben Love Fresno, California

    Because of Autoloss I was able to get an additional $4,000 for my diminished value claim against Progressive within 15 days.

    — Ben Love Fresno

  • Lynn Wheatley, North Carolina

    I hope I don't need another car appraisal any time soon, but will know where to go if I do!

    — Lynn Wheatley
    North Carolina

  • Scott Cornell, Farmington, Utah

    Due to the help of Autoloss I was able to get my car totaled and a check for $21,090.

    — Scott Cornell
    Farmington, Utah

  • Joy Schmidt, Dallas, Texas

    The adjuster at Allstate stated he had never heard of diminished value and once I pressed him further he stated that Allstate did not pay diminished value... I finally called Autoloss desperate for help. They filed a claim for diminished value within 48 hours and within 2 weeks I received my diminished value check from Allstate for $10,900.

    — Joy Schmidt
    Dallas, Texas

  • Marshall Almanza, Oakdale, California

    State Farm has paid the "Diminished Value" claim in full ($6,205 + fee for your appraisal). They also apologized for any inconvenience and said they wish me and my family a very merry Christmas.

    — Marshall Almanza
    Oakdale, California

  • Mack, Nissan owner

    I spoke to Monica at Auto Loss and she literally "WOWED" me with her knowledge and courteous customer service... After a few weeks of negotiations with the insurance company I was issued a check for $4500. Needless to say, working with AutoLoss was one of the best investments I have ever made.

    — Mack
    Nissan owner

  • Seattle, Washington: Awesome Job

    I am pleased with the results. I am definitely going to pass along your name and business to other people in the same position that I was in. Again, awesome job. Take care. Thanks for the additional $3,500 for my truck.

    Ron Maggiolino
    Seattle, Washington

  • Atlanta, Georgia: You guys do a great job

    Hi Autoloss,

    I would like to inform you that we finally settled the claim for $8,911 and I am allowed to keep the car.

    Thank you very much for hanging in there with me and all your help!

    You guys do a great job and I will gladly recommend you to others.

    Gerhard Glas
    Atlanta, Georgia

  • Ron Ogle, Washington


    I can't thank you guys enough for all of your help in resolving the wreck and insurance issues that I ran into. Without your help and persistence I would still have my wrecked Volvo in the driveway.

    We just got the car back yesterday and it looks, drives and feels as it did before the accident. Not only did my insurance company pay for all of the repairs, they also paid my $500.00 deductible and paid us an extra $500.00 for a rental car. Nationwide just sent two checks yesterday for the medical bills and pain and suffering.

    You and Autoloss was the best investment I could've made in resolving all of the issues that were involved in the accident.

    Please thank everyone for my wife and me. You turned traumatic experience into a positive outcome.

    I wish you all the success that you deserve.


    Ron Ogle

  • Stow, Ohio: Awesome

    Awesome. Thank you for the settlement. I am in Florida with 240 students.

    That is fantastic. Thank you for all of your team's time and effort.

    Greg A. Newman
    Associate Director of Bands
    Stow-Munroe Falls City Schools

  • Virginia: Total loss auto claim settled for $26,500

    Virginia: Total loss auto claim settled for $26,500


    We agreed to settle Robert Finch's total loss auto claim with USAA for $26,500.00 — bottom line number after tax, title, etc.

    Thanks for all your help on this claim. USAA would not have settled for this amount without your appraisal. The difference from where we started ten weeks ago is over $4,000.00.

    Thanks again,

    Tom Finch

  • $6529 dollars more

    $6529 dollars more

    Hi Monica,

    You got us $6529 dollars more than what Farmers' final offer was!!! Thanks again...

    Debra and Scott Davis

  • Robert Dupea, Santa Clara, California

    I asked Allstate about diminished value on my 2004 BMW. After two months they offered me $3,090 for diminished value... I called Autoloss and within 3 weeks they had conducted the appraisal inspection, and had negotiated a diminished value check for me for $15,900.

    — Robert Dupea
    Santa Clara, California

  • Houston, Texas: Excellent, Professional Job

    ...Thanks so much... You all did an excellent, professional job.

    I tried a Diminished Value free Quote online, before you guys, with someone else for about $35. Just a two-page report, did not proceed, $2,260 estimate.

    I was able to get the full amount of your report. I will keep your office contact info and website on hand for referrals.

    Erik L., once again, thanks so much for all your back up support and step-by-step guidance. Same to Amanda and Monica of course.

    Robert Avila
    Houston, Texas

  • Kenny Wheeler

    State Farm Insurance Company paid the full amount of $7,431 with very little hesitation due to the accuracy of your report and the integrity of your business.

    — Kenny Wheeler

  • Tom, Houston, Texas

    Just wanted to let you know that I received a check today for $2,485.00—

    — Tom
    Houston, Texas

  • Aaron Schmitt, Grand Rapids, Michigan

    Aaron Schmitt, Grand Rapids, Michigan

    AGA — Wow, what a great offer.

    I am very happy with the new offer and it is perfect time at Christmas. I was a little worried initially but am ecstatic regarding the new settlement. After paying AGA, I received a check for over $3,500 more.

    A very happy customer,

    Aaron Schmitt,
    Grand Rapids, Michigan

  • Josh Mallard, NFL Defensive End

    Josh Mallard: Tell them I sent you!After my brand new truck was recovered after being stolen, I was sent a $750 check from my insurance company for diminished value... Terry walked me thru everything... After 2 weeks, my insurance company offered a new settlement of $5719.40. Autoloss hit the ball out of the park and I'm sure that they would do the same for you!!! ...Tell them I sent you!!

    — Josh Mallard
    NFL Defensive End

  • Howard Barker, California Resident (2)

    Howard Barker's Porsche 911... I appreciated your kindness, understanding and support just as much as the six thousand dollar increase.
    — Howard Barker

  • Dick Sullivan, Executive Vice President, Atlanta Falcons

    ...Working with you was such a very positive experience. You exceeded my expectations! In the end -- you helped with all the details of the transaction, from scheduling third party appraisers to umpires to receiving the final settlement payment from the insurance company. Bottom-line, the experience was great, and the financial benefit of using your company was worth thousands of dollars!

    — Dick Sullivan
    Executive Vice President, Atlanta Falcons

  • Alex I. Poust, Portland, Oregon

    Autoloss provides timely, professional and accurate service. Expert analysis and testimony from Autoloss was critical to my client obtaining a very favorable ruling in court.

    — Alex I. Poust
    Portland, Oregon

  • Portland, Oregon - I could not be happier

    I was very happy with my experience with Autoloss. The insurance company only wanted to give me $4,000 for my custom Nissan. Allstate refused to look at my custom upgrades and it was a nightmare experience.

    After hiring Autoloss, Geico paid me $6,500 for my vehicle, and Geico reimbursed me my $500 appraisal fee. Autoloss wrote the claim and negotiated with Geico.

    I could not be happier with the results of my total loss claim. I would use Autoloss again.


    Felix Mira
    Portland, Oregon

  • Without your report, I would not have gotten the result...


    I wanted to give you feedback on the report you provided last September.

    The initial offer of $6000 from MetLife Auto (following their receipt of your report) was at least something, and I did negotiate hard and persistently; your follow-up conversation with me was very helpful. See the check: they settled for over $15,000.

  • Jill Baxter, San Francisco, California

    Due to hiring Autoloss for my total loss claim with my 1995 Honda Civic I received twice the settlement that Allstate was offering me.

    — Jill Baxter
    San Francisco, California

  • K. Jain, Atlanta, Georgia

    Dear Monica,

    Thank you so much for helping my case for appealing the amount that the insurance company had offered as diminished value.

    I would really like to recommend you and the services provided by Autoloss. Not just did you all get the job done but you also negotiated a higher amount than I was anticipating. I had wanted to appeal this just for the principle of it, but you deftly negotiated and got me twice the amount the insurance company had offered me initially to settle the claim.

    Thank you for talking with me patiently to calm all my hesitation and "suspicions" regarding this process. :) You were most helpful in providing all the information that I had needed to learn about how this is handled in the insurance industry world.

    To anyone reading this review, don't hesitate to have autoloss do your assessment. Have faith and patience in their abilities to turn this around in your favour! I am indeed very pleased with the outcome.

    Thank you again!


    K. Jain
    Atlanta, Georgia

  • Randy Hondros, North Carolina

    After an accident in which my vehicle sustained damage exceeding 50% of its then current value, USAA Insurance Company offered me $140 for my diminished value claim.

    I engaged Autoloss who prepared a comprehensive 15-page appraisal report of my vehicle both before and after the accident. Armed with this information, and advice from Monica at Autoloss, I was able to successfully negotiate a settlement of $5,000.

    Thanks Monica!


    Randy Hondros
    North Carolina

  • Gary L. Chambers, Santa Ana, California

    Dear Mr. Fisher,

    This is to advise you that the matter has recently been resolved by way of settlement.

    I would like to take this opportunity to thank you for your time, patience, and expert assitance in this matter. Your office staff was professional and kind during the coordination of your deposition and trial testimony, and our sincere appreciation is hereby directed to them as well.

    This result would not have been possible without your assistance and cooperation. Once again, thank you.

    Very truly yours,

    Gary L. Chambers
    Law Offices of Chambers, Noronha & Kubota
    Santa Ana, California

  • Thomas Alas, Houston, Texas

    Hey Monica,

    They totaled the car and I made a few thousand after paying it off.

    Thanks for your help.

    Thomas Alas
    Houston, Texas

  • Josh Stump, Atlanta, Georgia

    I just got the verdict on my case and I won! Thank you guys so much for helping me through this process! If I ever need help with something like this again I will be sure to call, I have already referred a few people your way who are in similar situations. You guys are great with diminished value claims!

    Thanks again,

    Josh Stump
    Atlanta, Georgia

  • Victor Vlas, Bothell, Washington

    Victor Vlas' 2003 BMW M3Thanks Autoloss for the $4,800 for the diminished value on my 03 BMW M3.

    — Victor Vlas
    2003 BMW
    Bothell, Washington

  • Larry and Kathy, Maryland

    Kathy and I would like to thank you for all your help during this entire process. I got them to settle for $7000.00 yesterday.

    — Larry and Kathy

  • Margate, Florida: Thanks for the extra $2,100

    Margate, Florida: Thanks for the extra $2,100

    I will recommend you to all my friends. Thanks for the extra $2,100. on my 01 Mercedes. Amazing.

    Ileana Diaz
    Margate, Florida

  • Steve Lefferts, Maryland

    Steve Lefferts' 1994 Toyota MR2After talking to Terry I decided to hire Autoloss for $495 and within 2 weeks my offer from State Farm went from $7,500 to $16,000. Best money I ever spent.

    — Steve Lefferts
    Very Satisfied customer

  • Don Nordahl, Miramar, Florida


    Today I got my settlement check from The Hartford. After sales tax was added, the total is around $17,000. Before you got involved I was getting nowhere with The Hartford, stuck with CCC Valuescope's low ball estimates. Your company offers a valuable service at a fair price and I will be sure to spread the word to others in my predicament. Thanks so much for your help.

    Don Nordahl
    Miramar, Florida

  • The Wright Family, Wilmington, North Carolina

    We got an additional $2,500 for my diminished value claim against USAA for my 1999 BMW.

    — The Wright Family
    Wilmington, North Carolina

  • Adriana Paz, Houston, Texas

    I love you guys! Thanks for all your help. I was initially offered $2,300 for my 95 Honda and you were able to get $5,000... I am so glad I used you and I will tell all my family and friends about your fantastic service.

    — Adriana Paz
    Houston, Texas

  • Dallas, Texas: All-out Support

    Hi Monica,

    This is to inform you that the DV claim for my 2014 Corolla has got settled now. The other party has sent a check for the claimed amount and I've got the money.

    I would like take this opportunity to thank you and your staffs for your great support. I'm very happy with your service. You and your staff were very supportive during this difficult time. They were readily accessible, quick in their response and were ready to provide all-out support. Please let me know if there is a way for me to provide my feedback online.


    Niraj Kumar
    Dallas, Texas

  • Donna Dewitt - Jupiter, Florida

    To Eric:

    I got Honda to give the numbers the way we needed it today.... The agent was not happy but I got him to write a check for $4,100.00.... Thank you so much for your assistance!!!

    Donna Dewitt
    Jupiter, Florida

  • Ralph Virzi, Palm Beach, Florida

    Farmers only offered me $600 for diminished value on my 2004 Infiniti G35 and after Autoloss's help I got a check for $3,900.

    — Ralph Virzi
    Palm Beach, Florida

  • Pat L. Meyers, Pompano Beach, Florida

    I highly recommended Autoloss. The company is an asset to any customer wanting to get the full amount of DV that they are owed. I hired Autoloss after an insurance company refused to offer a sufficient amount for diminished value. With a report from Autoloss I was able to have the insurance company pay me the full amount of diminished value I was owed.

    Pat L. Meyers
    Pompano Beach, Florida

  • Melissa Huang, Little Rock, Arkansas

    With Autoloss's help negotiating my car auto claim, I was able to get an additional $3,000 for my total loss claim.

    — Melissa Huang
    Little Rock, Arkansas

  • Thomas R. TerMaat

    I appreciate your efforts on this file and for the excellent report you authored. Your report was invaluable in getting us to the point of settlement with State Farm.
    — Thomas R. TerMaat
    Smith Haughey Rice & Roegge

  • Betty Newton, Richmond, Virginia

    Progressive paid me the full amount of diminished value that Autoloss quoted in their appraisal. Thank you for your thorough report and great claim assistance.

    — Betty Newton
    Richmond, Virginia

  • Thank You, Tien Le, Spokane, Washington

    Autoloss was able to get me an additional $2,000 more than the original settlement and I am going to tell all my friends about you.

    — Tien Le
    Spokane, Washington

  • California: Happy with the settlement

    California: Happy with the settlement

    Thanks for all the help. I am happy with the settlement of $5,600 and I will call Autoloss if I ever have problems with Farmers again. I feel this settlement is much fairer.


    George Mendoza

  • Shanti Bush, Newberg, Oregon

    I would like to tell you how great Monica at Autoloss has made our experience with the insurance company better.

    I have used Autoloss and worked with Monica 3 times. Each time she is professional and knows the way insurance companies work. She is fair and has her clients best interest when she works with the claims adjusters. She has been able to get us what our cars were worth at the time of the accident in a total loss circumstance.

    She does her homework and is kind. She works for you. You can trust her instincts.

    I have told my friends, doctors, family and my chiropractor about Monica and Autoloss. She is the best at what she does.

    Bravo Monica.

    Shanti Bush
    Newberg, Oregon


  • Andrew Kato

    I would recommend to anyone who is thinking that their or another insurance company is trying to take advantage of them — which they almost certainly will — to use the friendly and helpful people with this company. They are great at what they do and will get you the results that you want.

    — Andrew Kato

  • Kathy L., Vancouver, Washington


    I am so happy with the results of my total loss claim. Amica only wanted to give me $7,000 for my Toyota. I purchased the vehicle new and I serviced the vehicle at Toyota so I had really taken excellent care of my vehicle. I knew my vehicle was worth more money. Thanks for fighting for me and getting me the additional 50% more. I am driving a much nicer car because of you.

    Kathy L.
    Vancouver, Washington

  • Augusta, Georgia: Almost $3,000 more than last offer

    Augusta, Georgia: Almost $3,000 more than last offer

    To Terry,

    USAA went ahead and offered me almost $3,000 more than my last offer of $12,400 for my 2009 Chevy Cobalt. I am extremely satisfied with the new offer, and I am going to go ahead and settle the claim with USAA. I am amazed that after only 3 days USAA increased their offer so quickly.

    Thanks so much,

    Regina Peterson
    Augusta, Georgia

  • Susan G., Nashville, Tennessee

    Dear Monica and Terry,

    What an AWESOME job Autoloss accomplished for me. I can’t Thank you enough. After reading the many reviews regarding diminished value. I was extremely hesitant to file with my insurance company. Our fully loaded 2014 Dodge Ram Longhorn Laramie Premium Edition was only 1 week old when an uninsured motorist rear ended me. Although the damage was “minor”(Under $1500 in repairs) in the eyes of the insurance company, I knew we just took a huge hit on the value of our vehicle. Before submitting my diminished value claim to the insurance company, I contacted Autoloss. Within 24 hours the report was complete and ready for our review, approved and sent to the insurance company. The same morning, I received a call from State Farm looking to settle the claim. Your estimate of $4505.00 for diminished value was great. The insurance company didn’t want to settle over $2600.00, but I wasn’t going to let them take all my value for their benefit. However, to settle the claim quickly without anymore running around, we decided to settle our claim for $3250.00! Even though I know we probably could have pushed for the full amount, in acting in good faith and not wanting to delay, we settled.

    I just wanted to say, without the Autoloss appraisal for diminished value...they would have tried to settle for pennies on the dollar. Knowing that we came prepared with a legitimate appraisal from Autoloss, they were quick to settle and sent the diminished value check the same day.

    I really appreciate all your efforts and negotiation skills you all possess! Great Job! I highly recommend Autoloss to anyone that has been in an accident.

    Susan G.
    Nashville, Tennessee

  • Michelle T., Texas

    You really do fight for us and I really enjoyed working with you. I spoke with many companies and your company was the only company I felt really worked for the consumers.

    — Michelle T.

  • Pradyumna Ladu, Atlanta, Georgia

    We will take the $3,000. for the diminished value on our 02 Honda. Thank you very much for your help.

    — Pradyumna Ladu
    Atlanta, Georgia

  • Roy Campbell, Georgia (2)

    I finally settled with Progressive for $4 K for Diminished Value. I appreciate your assistance with this matter and will refer you to anyone that has a accident.

    — Roy Campbell

  • Glen Ellyn, Illinois: My best decision

    A lady who hit us did have insurance and my car was repaired and I was made whole, so I thought. Days later, my co-worker said he submitted a diminished value report to the insurance company and was given a check, to make him whole. I had never heard of anything like that, so I immediately went online and looked up “Diminished Value” and found That was my best decision. I sent in the free estimate questionnaire and heard from Monica within hours. She explained that she thought I had a great Diminished Value claim. With her fee being totally refundable if the claim wasn’t successful, what did I have to lose? Nothing. Monica at sent me her Diminished Value report for review, then faxed it directly to the insurance company for me. The insurance company called me with a low-ball offer. I didn’t accept and asked them to come back with a real offer and they did. The end. I was very happy, thanks to Monica and

    R. Moreton
    Glen Ellyn, Illinois

  • James Martin, Coral Springs, Florida

    Allstate caved and sent me a check for the full amount in my diminished value claim. Allstate is sending me the check today. I am definitely happy I used you.

    Thank you for all of your help.

    James Martin
    Coral Springs, Florida 

  • Sandra VanderHeyden, Florida

    I was in tears when the automobile insurance adjuster offered me only $6,000 for a car for which I had paid $18,000... You not only settled my claim for $10,000, but you also relieved me of the cumbersome negotiation with the adjuster and the related stress. The latter alone was worth the cost of service!

    — Sandra VanderHeyden

  • Dr. Johnny J. Di Blasi - Atlanta, Georgia

    Hey Monica,

    Just wanted to share with you my success with using your technique.

    I was able to get the opposing party's insurance company to pay out $2,824. I was so thrilled that even though it took a little work I was able to receive a fair diminished value claim on my Audi.

    Thank you for your advice and thank you for your expertise.


    Dr. Johnny J Di Blasi
    Atlanta, Georgia

  • North Carolina: Your fee was worth every penny!

    North Carolina: Your fee was worth every penny!

    Hi Monica,

    Thanks so much for everything with my claim!! I had been dealing with State Farm for 1 month and they only wanted to pay $13,500 for damages to repair my 2009 Chevrolet Silverado. After receiving your report they settled the very next day for a total loss of $36,098. I am so relieved to have this behind me!! Your fee was worth every penny!! Your prompt attention and excellent customer service was unbelievable!! I will certainly recommend anyone in need of an appraisal to Autoloss.

    Thanks Again!!

    Kenny Sallee
    North Carolina

  • Jay Wiss, Indian Shores, Florida


    I am 100% happy with my report and the results of the report. Allstate paid the claim and reimbursed me the appraisal fee. I will tell all of my friends about diminished value.

    Jay Wiss
    Indian Shores, Florida