I had just been in a wreck and USAA wanted to fix my 2004 Toyota Camry although the initial repair order stated the car had at least $10,000 damage. I begged my adjuster to total my car and they refused to. I told them that due to Diminished Value I could not sell my newer car as a certified used vehicle as well as Toyota dealerships could not sell my car on their lot. USAA still refused to total my car. Additionally, they were threatening to take away my rental car and start charging me storage fees for my wrecked Toyota. I called Appraisal Group of America and they conducted a Diminished Value appraisal including inspecting my vehicle where I live here in Florida. Once USAA received the diminished value appraisal they totaled my car that week. I don't know what I would have done without them.
God Bless and thanks for the help.
— John Smith
Miami, Florida
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