Insurance and Auto Appraisal News

The "Diminished Value" lawsuit might end up including most insurance-covered auto repairs in the state since 1993

Friday, October 24, 2008
The Oregonian Staff

The Oregon Supreme Court on Thursday sided with an automobile policyholder who said his insurance company should pay not only for repairs, but also the loss in value his vehicle suffered as a result of an accident.

The class-action lawsuit could end up including most insurance-covered auto repairs in Oregon since 1993, said Dan Gatti, the lead plaintiff's attorney.

"It's huge," Gatti said.

The lawsuit is against Farmers Insurance, but Gatti said he has class-action cases pending against the three other big insurance companies -- Allstate, State Farm and Progressive.

Gatti said the damages against Farmers alone could top $30 million.

A Farmers representative couldn't be reached for comment.

The decision applies to insurance policies that do not explicitly exclude payment of what's called "Diminished Value." Gatti said no policies excluded diminished value until 2003, and most still do not.

The lead plaintiff is Jose Gonzales, whose insured pickup was involved in an accident in 1998. The repairs totaled $6,993. The insurance company paid Gonzales for the repairs minus the deductible.

Gonzales argued that the repairs did not restore his truck to its pre-accident value and said the insurance company should pay him the difference. Farmers refused. Gonzales and another motorist filed a class-action lawsuit in 1999.

A Multnomah County judge dismissed the case, agreeing with Farmers Insurance that it was not responsible for diminished value.

The Oregon Court of Appeals reinstated the lawsuit. The Supreme Court agreed, saying it was not enough simply to pay for the repairs if Gonzales' pickup was worth less as a result of the accident.

"He remains entitled to either a genuine repair of the vehicle, as we have discussed, or compensation for the diminished value of the un-repaired vehicle," the court said.

Settling Diminished Value Claims

Here are some strategies to help you get paid!

Is the adjuster lying about Diminished Value? Read about common ploys used by insurance companies to avoid paying what they owe you.

An error on the State of Missouri Department of Insurance website demonstrates how widespread mis-information is about Diminished Value.


Supporting our opinion on the shortcomings of simple Diminished Value formulas, Georgia Insurance Commissioner Oxendine orders insurers to stop telling claimants that there is a state-approved method of calculating Diminished Value.

What is the difference between an automated Diminished Value appraisal and a Diminished Value appraisal completed by Autoloss? So much…

There are many automated websites selling so-called diminished value appraisals. Many of these so-called diminished appraisals are not signed and give no customer service if the client has problems. Autoloss believes the automated sites are good for information on Diminished Value but truly give little help with regards to successfully claiming diminished value.

Terry M. Fisher, Owner,
Terry M. Fisher Founder

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